Job Description
Spa Director & Concierge Services Manager
Are you passionate about luxury hospitality and eager to lead a team in providing exceptional experiences? We're seeking a talented Spa Director to oversee our high-end residential spa operations and concierge services. This role offers an exciting opportunity to blend your esthetician expertise with your leadership skills in a dynamic, upscale environment.
About the Role:
As Spa Director, you'll be the cornerstone of our luxury residential building's wellness and lifestyle offerings. You'll manage day-to-day spa and concierge operations, ensuring residents receive top-tier service that exceeds their expectations. This position requires an active Esthetician license and a commitment to creating unforgettable experiences for our discerning clientele.
Key Responsibilities:
1. Concierge Services
- Warmly introduce new residents to our comprehensive concierge services
- Coordinate a wide array of esthetician and spa treatments
- Provide exceptional customer service, handling requests for housekeeping, pet care, entertainment bookings, transportation, dining reservations, and more
- Manage resident communications and track service usage through our proprietary software
2. Event Management & Networking
- Collaborate with our Creative Team to organize engaging programs and events
- Build and maintain relationships with local businesses and preferred vendors
- Create and update a curated neighborhood guide for residents
3. Facility Management
- Oversee daily operations, including maintenance requests, package handling, and amenity upkeep
- Ensure compliance with safety protocols and maintain open communication with property management
4. Wellness Program Coordination
- Promote personal training, private instruction, and massage services
- Gather and relay resident feedback on fitness and wellness offerings
5. Team Leadership
- Train, educate, and coach on-site staff to maintain high service standards
- Foster a positive work environment that encourages excellence and consistency
Qualifications:
- Active Esthetician license (required)
- Minimum 2 years of experience in luxury hospitality, fine dining, high-end travel, or luxury retail
- Excellent verbal and written communication skills
- Strong time management and organizational abilities
- Proficiency in Google Suite; knowledge of property management software is a plus
- Ability to work independently and thrive in a fast-paced environment
- Multi-lingual capabilities are highly valued
What We Offer:
- An opportunity to shape the resident experience in a prestigious residential setting
- A dynamic work environment that values innovation and personal growth
- The chance to build a network within the luxury hospitality industry
Join our team and help create extraordinary experiences for our residents every day. If you're ready to elevate your career in spa management and concierge services, we'd love to hear from you!
Note: This position may require flexibility in duties as our residents' needs evolve. We're committed to fostering a diverse and inclusive workplace and encourage qualified applicants from all backgrounds to apply.
Employment Type: Full-Time
Salary: $ 70,000.00 120,000.00 Per Year
Job Tags
Full time, Local area, Remote job,