Software implementation Specialist | SaaS Property Management - Remote | WFH Job at Get It Recruit - Hospitality, Los Angeles County, CA

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  • Get It Recruit - Hospitality
  • Los Angeles County, CA

Job Description

Job Title: Software Onboarding Specialist

Location: Remote (Anywhere in the U.S.A.)
Travel: 10-20% (Approximately 2 weeks of travel every quarter)

Experience: 2 Years

Responsibilities and Duties:

- Assume responsibility for customer relationships immediately after sales are closed or contracts are signed.
- Coordinate setup requirements both internally and with the customer.
- Complete software setup and successfully onboard customers.
- Provide comprehensive training to customers, then transition them to the customer support team for ongoing assistance.
- Maintain regular contact with customers, informing them of new features and updates.
- Identify opportunities for cross-selling and upselling, encouraging customers to upgrade to higher software plans.
- Manage contract renewals to ensure continued service.
- Oversee the entire relationship with assigned clients, ensuring their retention and satisfaction.
- Assist clients in achieving their goals and objectives.

Qualifications and Skills:

- Minimum of 2 years of experience in customer success or account management.
- Experience working for a SaaS company in any capacity.
- Proven experience in software setup, training, and customer onboarding.
- Ability to upsell and encourage customers to transition to premium software plans.
- Proficient in computer skills, including Microsoft Office Suite, G Suite by Google, and CRM platforms like HubSpot or Salesforce.
- Prior project management experience and familiarity with modern project management tools (e.g., Asana, Monday, Basecamp, Airtable).
- Experience with customer support software such as Zendesk or Freshdesk.
- Self-motivated, disciplined, and organized, with the ability to manage your own project plans and reporting.
- Analytical skills and a demonstrated ability to enhance customer satisfaction.
- Preferred experience in sales or a history of meeting key performance indicators (KRAs).
- Associate degree or equivalent experience.
Employment Type: Full-Time
Salary: $ 50,000.00 70,000.00 Per Year

Job Tags

Full time, Contract work, Immediate start, Remote job,

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