Service Delivery Manager Job at VDart Inc, Remote

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  • VDart Inc
  • Remote

Job Description

Job Title: Service Delivery Manager


Location: Remote


Job Type: Contract




Responsibilities:

  • We are seeking an experienced Service Delivery Manager with a strong background in Site Reliability Engineering (SRE) to lead the delivery of high-quality services, ensuring reliability, availability, and performance. The ideal candidate will bridge the gap between operations and development, fostering a culture of reliability and innovation.
  • Develop and implement service delivery strategies, aligning with business objectives
    Lead SRE teams, providing guidance on reliability engineering, incident management, and problem-solving
  • Collaborate with development teams to design and implement scalable, reliable services
  • Define and track key performance indicators (KPIs) for service reliability and performance
  • Develop and maintain service level agreements (SLAs) and service level objectives (SLOs)
  • Manage incident response, including root cause analysis and remediation
  • Implement proactive monitoring, alerting, and automation to prevent outages
  • Foster a culture of blameless post-mortems, continuous learning, and improvement



Skills :

  • Service Delivery Manager
  • Production Support

Job Tags

Contract work, Remote job,

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