Job Description

Senior ServiceNow Developer Description

For our Client, we are seeking a highly skilled and motivated Senior ServiceNow Developer to play the role of a stream lead in the implementation of ServiceNow solutions. In this position, you will be instrumental in establishing ServiceNow functionalities from scratch, covering various modules including ITSM, ITOM, HRSD and more.

As a part of this role, you will lead the team and serve as the primary expert for the ServiceNow implementation project, enabling you to influence the entire process to align perfectly with the organization and its clients.

It is a fully remote position offering you the flexibility to work from any location in Poland, whether it's your home or one of our well-equipped offices in Gdansk, Katowice, Krakow, Lodz, Warsaw, or Wroclaw.

Responsibilities

• ServiceNow Implementation: Drive the end-to-end implementation of ServiceNow, covering various modules, including ITSM, ITOM, HR Service Delivery (HRSD) and various integrations
• Team Leadership: Lead and manage a team of professionals involved in the ServiceNow project, ensuring effective collaboration and timely project delivery
• Technical Expertise: Serve as the key technical expert for ServiceNow, offering guidance and expertise on ServiceNow best practices, capabilities, and customization
• Project Planning: Develop and execute project plans, timelines, and strategies to ensure the successful completion of the ServiceNow implementation project
• Requirements Gathering: Collaborate with stakeholders to gather and define business and technical requirements, ensuring the effective configuration and customization of ServiceNow to meet those requirements
• Configuration and Customization: Configure ServiceNow modules, workflows, and processes to align with project objectives and organizational needs
• Integration: Ensure seamless integration of ServiceNow with other IT systems, including Single Sign-On (SSO) and Active Directory (AD)
• Quality Assurance: Conduct thorough testing and quality assurance to identify and resolve any issues, bugs, or inconsistencies in the ServiceNow implementation
• Documentation: Maintain comprehensive documentation of the ServiceNow configuration, customizations, and best practices for future reference
• Training: Provide training and support to end-users and team members to maximize the effective utilization of ServiceNow
• Continuous Improvement: Stay up-to-date with ServiceNow updates, enhancements, and industry best practices, and implement improvements as needed

Requirements

• Proven experience in leading and successfully implementing ServiceNow solutions from scratch
• In-depth knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, and more
• Strong expertise in ServiceNow configuration, customization, and best practices
• Excellent project management and leadership skills
• Familiarity with IT service management processes
• Experience in integrating ServiceNow with other IT systems, including Single Sign-On (SSO) and Active Directory (AD)
• Effective communication and interpersonal skills for collaborating with stakeholders
• Problem-solving and analytical capabilities
• ServiceNow certification is a plus

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you for – specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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