Job Description

Join our team as Host/Hostess and become one of the authors of our story. The Host is a vital member of the service team they are responsible for controlling the bookings of the restaurant providing a warm welcome to all guests as they enter the building checking them in through the reservation system escorting the guests to their table answering the phone making reservations maintaining accurate status updates throughout service and a sincere farewell. The ideal candidate will exude warmth be outgoing professional and have a strong ability to multitask. As well as work in a teamoriented highvolume fastpaced guestcentric environment.

Key responsibilities include:

• Welcome guests with warm hospitality at all times.

• Maintain and uphold all brand and Mayflower standards to the highest levels of excellence.

• Ensure workspaces are clean tidy and organized. 

• Correct music/lighting levels for guests accurate and presentable menus are delivered to tables. 

• Build up and develop strong relationships with regular guests hotel guests and your peers.

• Ensure phone etiquette is in place at all times and guest messages are answered promptly.

• Maintain positive guest relations at all times.

• Resolve guest complaints ensuring guest satisfaction and involving management as needed.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Liaise with all departments to ensure clear and concise communication on all reports functions and guest notes for the day.

Qualifications :

• Must be able to communicate in English fluently and in a professional manner

• Exhibit phone etiquette organizational skills basic computer knowledge (incl. reservations management system) and food/wine service knowledge.

• Requires the ability to multitask work efficiently and within a team environment.

• Must be available to work all shifts; to include day swing weekdays weekends and holidays.

• Must be able to obtain and maintain any licensing or active work cards required at present or in the future for this position at all times.

• Must be a minimum of 18 years of age.

• Responsible Beverage certification

• ServSafe certification or equivalent

Additional Information :

At Auberge we are passionate about our mission to be the bestloved operator of oneofakind luxury properties and experiences.  We are storytellers and storymakers delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world we prize simplicity comfort and beauty.  Whatever role we play in Auberge and wherever we work we all live by the view that our core purpose is to enrich peoples lives. If you feel that our approach is aligned with your own passions and beliefs then please share with us why you want to become part of our collection.

MFINN2013 LLC is an Equal Opportunity Employer M/F/D/V. MFINN2013 LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements MFINN2013 LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Fulltime

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