Job Description

Job Title: Pega Lead System Architect

Job Location: 100% remote

Interview: Virtual

Job Duration: 6 Months

Required Skills:

Implementation experience
Expertise in Pega Customer Service
Call center customization
Configuration and customization
UI development

Additional Skills:

Familiarity with the Constellation UI framework

Role Objectives:

Our aim is to leverage Pega systems as a core cloud platform specifically the Customer Decision Hub (CDH) to enhance consumer experiences and improve nextbestaction decisioning and interactions. We are investing in the Pega platform for Customer Service and business process automation. While CDH has been implemented we are now focusing on implementing Customer Service thus driving the need for more Customer Serviceoriented Architects.

Key Responsibilities:

Work iteratively preferably within Scrum fusion teams composed of technologists business resources testers and SMEs.
Specialize in CDH overseeing workstreams to ensure alignment with best practices particularly during upgrades and strategy implementation.
Set strategies for reusability modularity and scalability across business units.
Communicate effectively with business stakeholders.
Lead and contribute to Pega Customer Service projects focusing on implementation and customization of user interfaces agent frontend Constellation framework and backend JavaScript.
Develop responsive UIs.
Create development stories perform unit testing and coordinate with QA.

We are looking for candidates with a strong background in Pega Customer Service projects who can drive our goals with an iterative and collaborative approach. If you have the required skills and experience we encourage you to apply and join our innovative team

Job Tags

Full time, Remote job,

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