Are you looking for a dynamic position in a growing organization? Are you a people-person who thrives on cultivating new relationships over the phone and helping others? Do you want a fast-paced, team environment with room for growth? If so, VBA is looking for you.
As a full-time, Member Service Representative, you are a vital resource to our customers -- troubleshooting complex member questions, responding to member concerns and educating members on their benefit plan, while catering to our growing Spanish network. For success in this position, you must be bilingual in Spanish , have the ability to multi-task, be dependable, and possess top-notch communication. Additional opportunities are available as we expand our network, depending on your positive contributions and ability to adapt to change.
This is a full-time position. Days and hours of work are Monday through Friday 10:00 AM TO 6:00 PM.
Starting pay rate: $19.00/hour plus overtime
This position is remote. Our office in Carnegie, PA will remain accessible for use as needed. Selected candidate will be required to complete training in-office for the first 3 weeks of employment and must be available to report to our office occasionally for team/company meetings. Selected candidate must reside within a reasonable commute from Pittsburgh PA
Computer and software provided by VBA. Employee must have access to reliable internet connection and a quiet workspace.
Membership in OPEIU Local No. 457 is required following completion of 90-day probationary period.
ESSENTIAL JOB FUNCTIONS
*The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position.
Requirements
QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
WORK ENVIRONMENT/PHYSICAL DEMANDS
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Benefits
Full-time, permanent VBA employees receive a comprehensive benefit package including :
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