JOB DESCRIPTION SUMMARY
Responsible for all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. For Scheduling clinicians’ patient visits, set up and maintain the visit schedules according to frequencies which clinicians establish in OASIS and evaluation.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Performs all daily patient referral and intake operations.
2. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
3. Performs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
.6. Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
7. Builds and monitors community and customer perceptions of Freedom Home Health and Hospice Care Services Inc. as a high quality provider of services.
8. Gathers, collates, and reports referral statistics including key customer referral trends
.9. Maintains comprehensive working knowledge of Freedom Home Health and Hospice Care Services Inc. contractual relationships and ensures that patients are admitted according to contract provisions.
10. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Freedom Home Health Care.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
POSITION QUALIFICATIONS
1. High school graduate or equivalent.
2. Two (2) years data entry experience. Previous computer experience, preferably in home health or similar operation.
3. Previous health care related experience
.SKILLS REQUIRED
1. Ability to type 50 words per minute
2. Word processing skills
3. Personal computer skills
4. Demonstrates good communication, negotiation, and public relations skills
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