Help Desk Support and Level 1 Technician Job at TeamLogicIT, Tampa, FL

S1BRaTlwaWNvcTdGcVV3Q3BtZGZONXBIUXc9PQ==
  • TeamLogicIT
  • Tampa, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and MacOS is a plus.
  • Active Directory knowledge a plus
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

GD Corporate Headquarters

Flight Attendant Job at GD Corporate Headquarters

 ...Responsibilities for this Position Flight Attendant US-VA-Dulles Job ID: 2025-1246 Type: Full-Time # of Openings: 1 Category: Flight Operations Dulles Overview General Dynamics is a market leader in business aviation; land and expeditionary... 

That‘s Mandarin

Graphic Design Internship Job at That‘s Mandarin

Graphic Design InternshipThats Mandarin is seeking highly motivated recent university graduates, or young professionals who would like to develop their career in China, to fill exciting positions in our Shanghai office.We are offering an extraordinary opportunity for the...

Sucré Table

Pastry Internship Program Job at Sucré Table

 ...run by Brenda Villacorta, a professionally trained Chef who has worked for Michelin Starred Restaurants in NYC, competed on many Food Network challenges, and is a well-known cake artist. Sucr Table features an elevated menu with seasonal ingredients. Our bakery... 

Shift Robotics

Mobile App Developer Job at Shift Robotics

We are seeking a highly skilled Mobile App Developer to join our team! The ideal candidate will have experience in developing and deploying mobile applications on both iOS and Android platforms, as well as in Bluetooth technology and using backend technologies like Firebase... 

HealthFirst Staffing

Sterile Processing Technician (Allied) Job at HealthFirst Staffing

Seeking a dedicated D/E/N Shift Instrumentation Technician to work from 2:00pm to 10:30pm with on-call duties required approximately every 3rd weekend. Responsibilities include processing instrumentation from the Operating Room and Off Sites to ensure smooth operations...