Job Description

Magnolia Plantation & Gardens, one of the nation’s oldest and most frequented historical public attractions, proudly welcomes thousands of visitors from all around the world each year. Our Guest Experience Associate is the first to meet our guests with a smile and is responsible for completing a smooth, unfragmented and consistent guest experience across all touchpoints and at all stages of guest’s interactions while visiting Magnolia Plantation & Gardens.

What you will be doing:

• Meet and greet guests entering and exiting Magnolia with a smile and is always ready to make a sale
• Creates a positive, one of a kind guest experience during ticket and tour sales
• Offers a prompt, courteous and knowledgeable customer service experience in both person and over the phone interactions
• Ability to stay abreast of Magnolia’s uncovered history, upcoming events and tour schedules while relaying accurate and current information
• Presents an “outside the box” solution when necessary to problem-solve while remaining calm and positive under pressure
• Flawlessly reconciles all sales receipts at shift-end
• Represents a team-player spirit when assigned other duties as required

Requirements

Who you are:

• You have prior experience in retail, customer service or hospitality
• You're an effective listener that analyzes guest experiences and properly escalates as needed
• You understand that exceptional guest experiences aren't just about the activities we have available, but how each interaction makes them feel. Knowing this, you make it a point to ensure that each guest has an immersive, positive experience from the moment they enter the gates
• You have excellent attention to detail, with exceptional written and verbal communication skills while working with guests, staff and volunteers
• Due to the nature of the business, this position may require work on the weekends as needed. We’re mindful that in order for you to be the most effective in your role, it’s important that you balance that work with time to rest, so we offer PTO and other benefits to support you
• You embody Magnolia's core values, and are passionate about its mission

Benefits

We are proud to offer a competitive pay rate of $16.50 per hour, in line with industry standards.

Employee Discounts

• Experience our history, horticulture and nature with your loved ones! Employees can host their immediate family members (on non-scheduled working days) to Magnolia! This includes free admission to the gardens and to all tours. If immediate family members visit during an employee's scheduled working day, eligible family members are welcome to visit the gardens with free admission. Please contact the Welcome Center for more information.
• Save 50% on all on-site venue rentals (includes standard fees), 40% off at our charming Gift Shop and meal discounts at our impeccable Peacock Cafe!
• Employees and their immediate family members can join Community Events for free!
• Enjoy discounted pricing for Magnolia's prime Special Events
• Earn your Reciprocal Admission Pass after your first 90 days! This gold pass allows you and one guest free admittance to over 40 participating attractions such as: SC Aquarium, SpiritLine Cruises, Charleston County Parks, Children's Museum of the Lowcountry and many more!
• Team Members are provided company branded uniform items at no cost!

Training & Development

• No-cost continuing education training for current licenses that benefit both you and MPC
• Limitless internal training and development opportunities!

Additional Perks

• It really pays! Referral bonus for an employee's referral that is hired and completes three months of service. $500 for full-time hires and $250 for part-time hires.
• Accept your own stainless steel Magnolia logoed bottle, perfect for preserving our environment and keeping your drinks hot or cold (up to 24 hours)
• 6mi of Biking and Walking Trails for you to use

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