Front Desk and Night Audit Job at Canterbury Hotel Group, Portland, OR

S3Zjbjg1aWZxcUhDclUwRXFtZGJNcGxEUXc9PQ==
  • Canterbury Hotel Group
  • Portland, OR

Job Description

Join our team at Holiday Inn Express and Suites Cascades Station!!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform guests about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.


Skills:

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Experience with hotel reservations software, like Opera, Cloudbeds and RoomKeyPMS.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Customer service attitude.
  • Excellent communication and organizational skills.


Job Types:

  • Full-time, Part-time.

Pay:

  • $16.00 - $18.00 per hour.

Benefits:

  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Health insurance.
  • Vision insurance.


Schedule :

  • 8 hour shift.
  • Day shift.
  • Holidays.
  • Monday to Friday.
  • Night shift.
  • Weekend availability.


Supplemental Pay:

  • Bonus pay.


Experience:

  • Hotel Experience: 1 year (Preferred).
  • Customer Service: 1 year (Preferred).


Shift availability:

  • Day Shift 
  • Evening Shift 
  • Night Audit Shift (Preferred).

Job Tags

Hourly pay, Holiday work, Full time, Part time, Work experience placement, Shift work, Weekend work, Day shift, Afternoon shift, Monday to Friday,

Similar Jobs

Samaritan Albany General Hospital

Travel Registered Nurse Med Surg Job Job at Samaritan Albany General Hospital

Are you a skilled Registered Nurse with a passion for providing exceptional care in a Med Surg setting? We have an exciting opportunity for...  ...in a supportive environment.But it's not just the experience that sets us apart - it's the comprehensive benefits we offer... 

Tacocraft Taqueria & Tequila Bar (Lauderdale By The sea)

Restaurant Host (earn up to 800/wk) Job at Tacocraft Taqueria & Tequila Bar (Lauderdale By The sea)

 ...Key Lime Grouper, all crafted in house. We are grateful to be a part of South Floridas incredible culinary scene and hope to continue...  ...experiences for our guests, for generations to come. We are hiring Full-Time and Part-Time Hostesses to join our team! This is an important... 

LaSalle Network

Senior Director, Talent Acquisition Job at LaSalle Network

 ...healthcare technology organization that provides revenue cycle management solutions. Our client is in search of a Senior Director, Talent Acquisition. Reporting to the SVP of Talent Management & Inclusion, this individual will act as a strategic partner for leaders... 

ABB

Senior Field Service Engineer Job at ABB

Senior Field Service Engineer At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone...

Avera

Helicopter Mechanic Job at Avera

 ...Firm Financial commitment to parts and inventory. A Brief Overview The nature of the air-medical mission requires that the Helicopter Mechanic have the aircraft mission ready so as to be able to move a specialty care transport team and patient safely and expeditiously...