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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The position is responsible for conflict resolution of escalated customer concerns received by The UPS Store Support Campus, to include research, communications and coordination with others (Customers, Franchisees, Area Franchisees, Field Operations, Operations Support, UPS representatives, etc.) in deriving to applicable resolutions for customer concerns.
Responsibilities and Duties
Basic Qualifications:
Language Skills
Internal Salary Grade: 10D
Location: 6060 CORNERSTONE COURT W. SAN DIEGO, CA 92121
Compensation and Benefits:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.70/hr to $43.35/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.
*Last day for internal and external candidates to apply is 7/29/24, by midnight PST*
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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