Job Description

Amongst the natural paradise of Virginia’s Blue Ridge Mountains, Primland Resort awaits on its own 12,000-acre private mountain estate. From the regal Lodge with its skirt of emerald fairways to romantic cabins and enchanting Tree Houses perched above the Dan River Gorge, winding trails lead to myriad fresh discoveries. Wander the banks of streams alive with trout and horseback ride through the property’s enchanting expanse.

Experience the thrill of the hunt balanced with the rejuvenation of Auberge Spa. Gaze at star-filled skies from the property’s observatory, basking in the serenity of untouched nature. At Primland, every moment is one to savor.

Job Description

This is your opportunity to build and lead world-class teams to deliver an exceptional service experience in our pursuit to be the best-loved operator of one-of-a-kind luxury hotels, resorts, and residences in the world. Inspire and motivate others to levels of exceptional performance to ensure our guests become raving fans and our teams love working here. Reporting to the GM, this is a senior member of our Executive Team and has accountability for all operating departments. A champion of the brand and our values, this role plays a meaningful contribution to achieving our desired financial results. 

• Oversee and maintain all operational departments to ensure performance at the highest level of guest satisfaction and service excellence
• Serves as a strategic partner and adviser across departments, providing input and leadership in setting goals, executing our vision, and enacting changes that will better the business.
• Exceptional relationship-building skills (people like and respect you), and you make an effort to connect to all stakeholders, establishing and strengthening meaningful connections
• A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens
• Maintain and champion the Auberge Resorts Collection Culture on property.
• Maintain knowledge of market trends, property systems, and standards.

Qualifications

• Five or more years’ operating experience as a Director of Operations within a luxury hotel environment, preferably resort
• Experience overseeing both Rooms and Food & Beverage
• Strong aptitude in financial management, financial reports and analysis.
• Demonstrated track record of strong attention to detail and strong communication skills.
• Desire to become a future General Manager within Auberge Resorts with the ability to relocate for your next opportunity 

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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