Job Description

Nesco Data Center & Infrastructure is seeking an onsite Data Center Technician in the greater Quincy MA area.

Data Center On-Site Technician (Smart Hands & Remote Support)

Job Description:

Overview: We are seeking a detail-oriented and technically proficient Data Center On-Site Technician with expertise in smart hands, rack and stack, server break-fix, and remote support. The ideal candidate will play a critical role in maintaining the operational integrity of our data center infrastructure by performing hands-on tasks onsite, including equipment installation, troubleshooting, and repair, as well as providing remote support by accessing server racks using keyboard, monitor, and mouse (KVM) format.

Responsibilities:

1. Smart Hands Support: Provide expert assistance for remote IT teams by performing hands-on tasks in the data center, including equipment installation, cable management, and hardware upgrades.

2. Rack and Stack: Execute rack and stack procedures for new server deployments, ensuring proper placement, alignment, and connectivity according to established standards and guidelines.

3. Server Break-Fix: Diagnose and resolve hardware issues with servers, storage devices, and networking equipment to minimize downtime and maintain optimal performance.

4. Remote Access Management: Utilize keyboard, monitor, and mouse (KVM) format to remotely access server racks, troubleshoot issues, and perform configuration changes as needed.

5. Hardware Maintenance: Conduct routine inspections, preventive maintenance, and equipment audits to identify potential issues and ensure compliance with safety and security protocols.

6. Documentation and Reporting: Maintain accurate records of all on-site activities, including equipment inventory, service requests, and incident reports, and provide timely updates to relevant stakeholders.

7. Emergency Response: Respond promptly to emergency situations such as power outages, equipment failures, and environmental alarms, and take appropriate actions to mitigate risks and restore service continuity.

8. Collaboration: Collaborate closely with cross-functional teams, including network engineers, system administrators, and facilities personnel, to coordinate project activities and ensure seamless integration of new equipment into the data center environment.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Proven experience as a data center technician or similar role, with hands-on experience in smart hands, rack and stack, and server break-fix operations.
• Proficiency in using keyboard, monitor, and mouse (KVM) format for remote server access and troubleshooting.
• Strong technical skills in hardware installation, configuration, and troubleshooting, including servers, switches, routers, and storage devices.
• Familiarity with data center infrastructure components such as power distribution units (PDUs), cooling systems, and environmental monitoring sensors.
• Excellent problem-solving abilities, with the ability to diagnose and resolve complex technical issues in a timely manner.
• Effective communication skills, with the ability to interact professionally with internal teams, external vendors, and customers.
• Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.
• Flexibility to work non-standard hours and participate in on-call rotations as needed.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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