Under general direction, is responsible for overseeing the customer service function for a particular department or for 311 related issues if assigned to Customer Service/311 Department. Oversees responses to telephone and written inquiries for all internal and external customers. Assists in resolving customer issues. Working conditions are primarily in an office environment. Exercises direct supervision over assigned staff. Work Location 8130 Inner Circle Dr. San Antonio, TX (78235) Work Hours 9:30 a.m. - 6:15 p.m., Monday - Friday for 4-6 weeks of training. Upon completion of training will be provided base Monday to Friday schedule. Available shifts: 9:00 a.m. - 6:00 p.m. or 8:15 a.m. - 4:45 p.m. or 7:45 a.m. to 4:15 p.m. Supervisors rotate working Saturdays from 8:00 a.m. - 5:00 p.m. and holidays. Final base schedule is dependent on schedule worked by existing Supervisors.
Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
Note:Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.
If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.
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