Job Description

Full job description

Are you looking for an opportunity to put your leadership and customer service skills into action? This may be the opportunity for you! South Dakota State University’s Jackrabbit central is looking for a Customer Service Supervisor who will lead a team of customer service associates and the overall performance of our three (3) Jackrabbit Central store locations.

Job Responsibilities: Under the guidance of the Director, the Customer Service Supervisor is responsible for ensuring the highest level of customer service throughout all three of Jackrabbit Central stores. This position will be responsible for the timely and efficient staffing and operations of all three stores. As the leader of the customer service team, the Customer Service Supervisor will assist in the training of customer service associates. This individual will focus on improving the overall customer service experience through interactions with customers on the selling floor and share in the responsibility for the overall performance of each store.

Knowledge, Skills & Abilities:

Knowledge of:

• Retail financial experience with profit and inventory management.
• Computer software and systems (Microsoft Outlook, Excel, Point of Sale systems).
• Basic math functions such as addition, subtraction, multiplication, and division.
• Supervision techniques.
• Customer service practices.

Skill & Ability to:

• Ability to effectively communicate and present information to customers, peers, and all levels of management.
• Ability to resolve complaints and problems as they arise.
• Ability to train, coach and develop a staff of student associates.
• Ability to delegate and follow through on projects in a timely manner.
• Ability to lead group discussions and public speaking.

Preferred Qualifications:

• Minimum of 2 years in a similar role in a retail environment with supervisor skills.
• Desire to take an active role in one’s development Experience with a Point of Sale (POS) system.

Comments: This position is classified as a Program Assistant II. South Dakota State University is a tobacco free environment. It is the policy of the university to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to the university’s Drug and Alcohol Testing Policy 4:14. Employment is contingent upon a successful background check. Posting #: CSA02085P

Benefits: South Dakota State University offers an excellent comprehensive benefits package including medical, dental, and vision coverage for the employee, spouse, and dependents; life insurance; long-term disability insurance; paid holidays; educational assistance; retirement plans; and a generous vacation accrual and sick day allowance.

Application Procedures: South Dakota State University accepts applications through an online employment site; to apply, visit [SE6515 – 11043]

South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits discrimination on, the basis of sex, race, color, creed, national origin, ancestry, citizenship, gender, gender identification, transgender, sexual orientation, religion, age, disability, genetic information, veteran status, or any other status that may become protected under law against discrimination in the offering of all educational programs and employment opportunities. Arrangements for accommodations required by disabilities can be made by emailing HR@sdstate.edu. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007, 605-688-4128.

Job Type: Full-time

Pay: $22.69 - $25.52 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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