Job Description

Become a Customer Service Representative at Snail Mail !

West Jordan, UT

Are you a highly motivated individual seeking a challenging and rewarding opportunity? Snail Mail in West Jordan is looking for a responsible and proactive Customer Service Representative to manage daily operations and deliver exceptional customer service. This role offers a unique chance to take ownership of your work and contribute directly to the success of our locally owned business.

What You'll Do:

• Store Operations:
• Open and close the store according to established procedures.
• Manage daily administrative tasks, inventory, and supplies.
• Customer Service:
• Provide friendly and knowledgeable service for postal, shipping (USPS, FedEx, UPS, DHL), and notary needs.
• Resolve customer inquiries promptly and professionally.
• Technology & Compliance:
• Learn and use postal and shipping software systems efficiently.
• Maintain accurate transaction records and adhere to relevant regulations.
• Work towards obtaining notary certification (supported by us).
• Marketing & Business Growth:
• Develop and implement innovative marketing strategies to attract new customers and boost sales.
• Monitor market trends and customer feedback to identify improvement opportunities.

What You'll Bring:

• Experience in retail or customer service.
• Strong computer skills and the ability to learn new software quickly.
• Excellent communication and interpersonal skills.
• Self-motivated, organized, and capable of working independently.
• Willingness to pursue notary certification.

What We Offer:

• $16 to $19 per hour base salary, plus the possibility of bonuses for achieving sales targets.
• A chance to make a real impact in a growing local business.
• A supportive environment that encourages initiative and professional development.

How to Apply:

Please apply with your resume and a brief cover letter detailing your relevant experience to utahmailcenter@gmail.com . Tell us why you are the ideal candidate.

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Ability to Commute:

• West Jordan, UT 84088 (Required)

Work Location: In person

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